{"id":33,"date":"2024-03-21T07:43:55","date_gmt":"2024-03-20T23:43:55","guid":{"rendered":"https:\/\/www.curtin.edu.au\/integrityandstandards\/complaints\/"},"modified":"2024-09-30T16:11:36","modified_gmt":"2024-09-30T08:11:36","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.curtin.edu.au\/integrityandstandards\/complaints\/","title":{"rendered":"Complaints at Â鶹ֱ²¥"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>Â鶹ֱ²¥ has zero tolerance for corruption, fraud and takes breaches of the University&#8217;s Code of Conduct seriously. The <a href=\"https:\/\/www.curtin.edu.au\/integrityandstandards\/home\/code-of-conduct\/\" target=\"_blank\" rel=\"noreferrer noopener\">Curtin Code of Conduct<\/a>, <a href=\"https:\/\/www.curtin.edu.au\/about\/values-vision-strategy\/curtin-values\/#linkid=um-about-homepage-our-values\" target=\"_blank\" rel=\"noreferrer noopener\">Values and Signature Behaviours<\/a> clearly outline the standards and expectations of staff and members of the University community. Complaints made at Â鶹ֱ²¥ by all parties are administered according to the <a href=\"https:\/\/www.curtin.edu.au\/about\/governance\/compliance-legal\/find-a-policy\/\">Complaints Procedure<\/a>. The procedure outlines:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>General Principles which govern the complaints management process. <\/li>\n\n\n\n<li>Who can make a complaint. <\/li>\n\n\n\n<li>The triage and investigation process.<\/li>\n\n\n\n<li>Parties and expectations.<\/li>\n\n\n\n<li>The role of the Integrity and Standards Unit.<\/li>\n<\/ul>\n\n\n\n<p>A general overview of the complaints management workflow can be found <a href=\"http:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/06\/Complaint-Management-Electronic-Workflow.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>. Expectations and obligations for all parties involved in a complaints management process can be located <a href=\"http:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/05\/ISU_-_Ops_Manual_-_Appendix_3.2A_-_Complaint_Handling_-_Statement_of_Expectations_and_Obligations.pdf\" data-type=\"link\" data-id=\"http:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/05\/ISU_-_Ops_Manual_-_Appendix_3.2A_-_Complaint_Handling_-_Statement_of_Expectations_and_Obligations.pdf\">here<\/a>. The investigation of complaints made to the University are at no or very minimal cost to complainants. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-large is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1068\" src=\"http:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_210831000-1000x1068.jpg\" alt=\"\" class=\"wp-image-15\" style=\"aspect-ratio:3\/4;object-fit:cover\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n<mimas-block \n        block-name=\"cards-image\"\n        data-segment=\"dom\">\n\n    \n<div class=\"block-heading\"\n     data-segment=\"dom\"\n     data-style=\"\"\n     data-align=\"default\"\n>\n\n                                <h2 class=\"block-heading__title \" id=\"to-help-find-what-you-need-please-select-which-best-describes-you\">To help find what you need, please select which best describes you <\/h2>\n            \n                        \n                        \n            \n                <\/div>\n\n    <div class=\"card-grid\" data-card-size=\"standard\" data-card-count=\"3\" data-card-background=\"transparent\">\n                    <div  id=\"staff\" class=\"card card--image\" data-type=\"img\" aria-label=\"staff\"><div class=\"card__top\"><img decoding=\"async\" class=\"card__image\"\n                                 src=\"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_163655706.jpg\"\n                                 alt=\"Staff\"\n                                 srcset=\"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_163655706-150x150.jpg 150w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_163655706-740x370.jpg 740w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_163655706-768x512.jpg 768w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_163655706-1000x1067.jpg 469w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_163655706-1536x1024.jpg 1536w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_163655706.jpg 1600w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_163655706-480x240.jpg 480w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_163655706-1260x630.jpg 1260w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_163655706-1520x760.jpg 1520w\"\n                                 sizes=\"(min-width: 2560px) 2560px, (min-width: 1920px) 1920px, (min-width: 1440px) 1440px, (min-width: 1024px) 1024px, (min-width: 768px) 768px\" loading=\"lazy\"><\/div><div class=\"inner\"><div class=\"card__title\"><h3 class=\"\">Staff<\/h3><\/div><div class=\"card__content\"><p>It is our priority to cultivate a safe and respectful workspace. As a Curtin staff member, your voice matters;  report any concerns, from unprofessional conduct to harassment or crime.<\/p><\/div><ul class=\"card__links\"><li><a\n    href=\"https:\/\/www.curtin.edu.au\/integrityandstandards\/home\/staff-complaints\/\"\n    class=\"ico-link--arrow button-link--deep-blue\"\n    target=\"_top\" aria-label=\"Staff Complaints\">Staff Complaints<\/a><\/li><\/ul><\/div><\/div>                    <div  id=\"student\" class=\"card card--image\" data-type=\"img\" aria-label=\"student\"><div class=\"card__top\"><img decoding=\"async\" class=\"card__image\"\n                                 src=\"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/05\/AG-Student-Experience-Day-2-727-e1718762926463.jpg\"\n                                 alt=\"Student\"\n                                 srcset=\"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/05\/AG-Student-Experience-Day-2-727-150x150.jpg 150w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/05\/AG-Student-Experience-Day-2-727-740x370.jpg 740w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/05\/AG-Student-Experience-Day-2-727-768x512.jpg 768w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/05\/AG-Student-Experience-Day-2-727-1920x500.jpg 1000w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/05\/AG-Student-Experience-Day-2-727-1536x1024.jpg 1536w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/05\/AG-Student-Experience-Day-2-727-e1718762926463.jpg 480w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/05\/AG-Student-Experience-Day-2-727-480x240.jpg 480w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/05\/AG-Student-Experience-Day-2-727-1260x630.jpg 1260w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/05\/AG-Student-Experience-Day-2-727-1520x760.jpg 1520w\"\n                                 sizes=\"(min-width: 2560px) 2560px, (min-width: 1920px) 1920px, (min-width: 1440px) 1440px, (min-width: 1024px) 1024px, (min-width: 768px) 768px\" loading=\"lazy\"><\/div><div class=\"inner\"><div class=\"card__title\"><h3 class=\"\">Student<\/h3><\/div><div class=\"card__content\"><p>As a Curtin student, speak up if you see or experience anything concerning. Your voice matters, big or small. It helps us take action, connect you with support, and build the community we deserve.<\/p><\/div><ul class=\"card__links\"><li><a\n    href=\"https:\/\/www.curtin.edu.au\/integrityandstandards\/home\/student-complaints\/\"\n    class=\"ico-link--arrow button-link--deep-blue\"\n    target=\"_top\" aria-label=\"Student complaints\">Student complaints<\/a><\/li><\/ul><\/div><\/div>                    <div  id=\"general-public\" class=\"card card--image\" data-type=\"img\" aria-label=\"general-public\"><div class=\"card__top\"><img decoding=\"async\" class=\"card__image\"\n                                 src=\"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_659785592.jpg\"\n                                 alt=\"General public\"\n                                 srcset=\"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_659785592-150x150.jpg 150w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_659785592-740x370.jpg 740w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_659785592-768x431.jpg 768w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_659785592-1000x897.jpg 557w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_659785592-1536x861.jpg 1536w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_659785592.jpg 1600w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_659785592-480x240.jpg 480w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_659785592-1260x630.jpg 1260w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_659785592-1520x760.jpg 1520w\"\n                                 sizes=\"(min-width: 2560px) 2560px, (min-width: 1920px) 1920px, (min-width: 1440px) 1440px, (min-width: 1024px) 1024px, (min-width: 768px) 768px\" loading=\"lazy\"><\/div><div class=\"inner\"><div class=\"card__title\"><h3 class=\"\">General public<\/h3><\/div><div class=\"card__content\"><p>Share any concern about our staff, services, or actions. Big or small, your voice helps make Curtin better. Speak up for a stronger Curtin community.<\/p><\/div><ul class=\"card__links\"><li><a\n    href=\"https:\/\/www.curtin.edu.au\/integrityandstandards\/home\/general-public\/\"\n    class=\"ico-link--arrow button-link--deep-blue\"\n    target=\"_top\" aria-label=\"General public complaints\">General public complaints<\/a><\/li><\/ul><\/div><\/div>            <\/div>\n<\/mimas-block>\n\n\n\n<h2 class=\"wp-block-heading\">Complaints Resolution<\/h2>\n\n\n\n<p>Curtin is committed to an effective complaint management process, with the objectives of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Providing a sensitive, respectful, trauma-informed, unbiased and effective response to complaints.<\/li>\n\n\n\n<li>Maintaining confidentiality, to the extent that is practicable and providing avenues for complainants seeking anonymity to make complaints in line with the&nbsp;<em>Public Interest Disclosure Act 1988 (WA)<\/em>.<\/li>\n\n\n\n<li>Ensuring complaints are addressed according to the principles of procedural fairness to all parties, pursuant to the principles of natural justice.<\/li>\n\n\n\n<li>Management of investigations in a professional and unbiased manner, conducted by an appropriate Decision Maker, in the absence of any undeclared conflicts of interest.<\/li>\n<\/ul>\n\n\n<mimas-block \n        block-name=\"cards\"\n        data-segment=\"dom\">\n\n    \n\n        <div class=\"card-grid\"\n         data-card-size=\"standard\"         data-card-count=\"3\"\n         data-card-background=\"gray\">\n                    <div  id=\"complaint-handling\" class=\"card\" data-type=\"\" aria-label=\"complaint-handling\"><div class=\"inner\"><div class=\"card__title\"><h3>Complaint Handling<\/h3><\/div><div class=\"card__content\"><p>Learn more about Curtin Complaints Management processes<\/p><\/div><ul class=\"card__links\"><li><a\n    href=\"https:\/\/www.curtin.edu.au\/integrityandstandards\/complaint-handling\/\"\n    class=\"ico-link--arrow\"\n    target=\"_top\" aria-label=\"Learn more \">Learn more <\/a><\/li><\/ul><\/div><\/div>                    <div  id=\"complaint-categories\" class=\"card\" data-type=\"\" aria-label=\"complaint-categories\"><div class=\"inner\"><div class=\"card__title\"><h3>Complaint Categories<\/h3><\/div><div class=\"card__content\"><p>View all complaint categories<\/p><\/div><ul class=\"card__links\"><li><a\n    href=\"https:\/\/www.curtin.edu.au\/integrityandstandards\/complaint-categories\/\"\n    class=\"ico-link--arrow\"\n    target=\"_top\" aria-label=\"Learn more\">Learn more<\/a><\/li><\/ul><\/div><\/div>                    <div  id=\"avenues-for-lodging-a-complaint\" class=\"card\" data-type=\"\" aria-label=\"avenues-for-lodging-a-complaint\"><div class=\"inner\"><div class=\"card__title\"><h3>Avenues for lodging a complaint<\/h3><\/div><div class=\"card__content\"><p>Learn more about the different avenues for lodging a complaint.<\/p><\/div><ul class=\"card__links\"><li><a\n    href=\"https:\/\/www.curtin.edu.au\/integrityandstandards\/avenues-for-lodging-a-complaint\/\"\n    class=\"ico-link--arrow\"\n    target=\"_top\" aria-label=\"Learn more \">Learn more <\/a><\/li><\/ul><\/div><\/div>            <\/div>\n<\/mimas-block>\n\n\n    <mimas-block \n        block-name=\"articles\"\n        role=\"complementary\"\n        aria-label=\"articles content\"\n        data-segment=\"all\"\n        data-bg=\"gray\">\n\n        \n\n                    <div class=\"article\">\n                                                                \n                <img decoding=\"async\" src=\"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_659785592-1-150x150.jpg\"\n                     alt=\"Personal safety, security or wellbeing concerns\"\n                     srcset=\"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_659785592-1-150x150.jpg 150w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_659785592-1-740x370.jpg 740w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_659785592-1-768x431.jpg 768w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_659785592-1-1000x673.jpg 743w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_659785592-1.jpg 1200w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_659785592-1.jpg 1200w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_659785592-1-480x240.jpg 480w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_659785592-1-1200x630.jpg 1200w, https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-content\/uploads\/2024\/03\/AdobeStock_659785592-1.jpg 1200w\"\n                     sizes=\"(min-width: 2560px) 2560px, (min-width: 1920px) 1920px, (min-width: 1440px) 1440px, (min-width: 1024px) 1024px, (min-width: 768px) 768px\" loading=\"lazy\">\n\n                <article class=\"article__content\">\n                    \n                                            <h2 class=\"h3\">Personal safety, security or wellbeing concerns<\/h2>\n                    \n                                            <p><p>You should report concerns about the safety, security and wellbeing of others to our Safer Community Team, on\u00a0+61 8 9266 4444\u00a0or via the below confidential online form\u00a0as soon as possible e.g. threats of suicide, self-harm, violence, sexual harassment, sexual assaults and other criminal acts, mental health concerns or missing students.<\/p>\n<\/p>\n                    \n                                            \n                                                    <ul class=\"article__links\">\n                                                                    \n                                    <li>\n                                        <a\n    href=\"https:\/\/properties.curtin.edu.au\/campus-safety\/report-incident-concern\/submit\/\"\n    class=\"ico-link--arrow button--deep-blue filled\"\n    target=\"_top\" aria-label=\"Report Now\">Report Now<\/a>                                    <\/li>\n                                                            <\/ul>\n                                                            <\/article>\n            <\/div>\n        <\/mimas-block>\n","protected":false},"excerpt":{"rendered":"<p>Â鶹ֱ²¥ has zero tolerance for corruption, fraud and takes breaches of the University&#8217;s Code [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"tags":[],"class_list":["post-33","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/pages\/33","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/comments?post=33"}],"version-history":[{"count":0,"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/pages\/33\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/media?parent=33"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.curtin.edu.au\/integrityandstandards\/wp-json\/wp\/v2\/tags?post=33"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}