{"id":37216,"date":"2025-03-19T17:07:37","date_gmt":"2025-03-19T09:07:37","guid":{"rendered":"https:\/\/www.curtin.edu.au\/students\/?page_id=37216"},"modified":"2026-01-29T09:05:00","modified_gmt":"2026-01-29T01:05:00","slug":"multi-factor-authentication-help","status":"publish","type":"page","link":"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/multi-factor-authentication-help\/","title":{"rendered":"Multi-factor authentication help"},"content":{"rendered":"\n<p>As part of Curtin\u2019s ongoing commitment to strengthening cyber security and protecting our systems, data and personal information, multi-factor authentication (MFA) is being applied across some essential student applications.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is multi-factor authentication (MFA)?<\/h2>\n\n\n\n<p id=\"mfa-set-up\">Multi-factor authentication (MFA) provides an extra layer of security that helps protect your account by requiring two forms of verification when logging in. This typically includes something you know (your password) and something you have (such as a mobile device for authentication).&nbsp; MFA is widely used in many services like banking, email, and social media accounts.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Lost your device registered with MFA?<\/h2>\n\n\n\n<p>If you have lost access to your phone or authentication method, you can follow the instructions in&nbsp;<a href=\"https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2026\/01\/User-Guide-How-to-recover-your-MFA-account-after-losing-access-to-your-phone-or-Authenticator.pdf\">this user guide [.pdf 407kB]<\/a>&nbsp;to register your new device to MFA and remove any old, registered MFA devices.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Get Started with MFA<\/h2>\n\n\n\n<p>Setting up MFA is quick and easy.&nbsp;Installing the Microsoft Authenticator app on your phone or tablet is our recommended option and is available for Android and iPhone.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to set up Multi-Factor Authentication for iPhone | MFA at Curtin\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/ZqKGBOwKQ18?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to set up Multi-Factor Authentication for Android | MFA at Curtin\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/_r0DpnpTAWY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>Use the below guides to complete your setup:<\/p>\n\n\n<mimas-block \n        block-name=\"accordion\"\n        role=\"complementary\"\n        aria-label=\"Accordion content\"\n        data-segment=\"all\">\n\n                \n\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-Install-Microsoft-Authenticator-App-on-your-Apple-Device\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"Install-Microsoft-Authenticator-App-on-your-Apple-Device\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-Install-Microsoft-Authenticator-App-on-your-Apple-Device\">Install Microsoft Authenticator App on your Apple Device<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"Install-Microsoft-Authenticator-App-on-your-Apple-Device\" aria-hidden=\"true\">\n                    <ol>\n<li>Ensure your iPhone is up to date.<\/li>\n<li>On your iPhone, open the <strong>App Store.<\/strong><\/li>\n<li>In the search bar of <strong>App Store<\/strong>, type <strong>Microsoft Authenticator<\/strong>. You will be shown a list of apps. Go to <strong>Microsoft Authenticator<\/strong> app and select <strong>GET<\/strong>.<\/li>\n<li>A new page will be shown. Make sure it is showing the correct app name which should be <strong>Microsoft Authenticator<\/strong> and select <strong>Install<\/strong>.<\/li>\n<li>You might get prompted to sign in with your <strong>Apple ID<\/strong>. Please do so.<\/li>\n<li>Wait until <strong>Microsoft Authenticator<\/strong> app gets installed. This will change the <strong>GET<\/strong> button to <strong>OPEN<\/strong>. Select<\/li>\n<li>On next page select <strong>Accept<\/strong>.<\/li>\n<li>You have successfully installed Microsoft Authenticator app.<\/li>\n<\/ol>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-Register-for-MFA-using-your-Apple-device\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"Register-for-MFA-using-your-Apple-device\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-Register-for-MFA-using-your-Apple-device\">Register for MFA using your Apple device<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"Register-for-MFA-using-your-Apple-device\" aria-hidden=\"true\">\n                    <p>You will need your<\/p>\n<ul>\n<li>Apple device with Microsoft Authenticator installed<\/li>\n<li>A computer web browser<\/li>\n<\/ul>\n<ol>\n<li>On your computer, visit this <a href=\"https:\/\/aka.ms\/mfasetup\">webpage<\/a>.<\/li>\n<li>Log into your Â鶹ֱ²¥ account.<\/li>\n<li>Navigate to <strong>Security Info<\/strong> tab on the left and click add sign-in method.<\/li>\n<li>Choose the Authenticator app option and click add.<\/li>\n<li>You will be asked to install Microsoft Authenticator app which you have already done<em>. <\/em>Select <strong>Next<\/strong>.<\/li>\n<li>Select <strong>Next<\/strong> on the next page too.<\/li>\n<li>You will be shown a QR code.<\/li>\n<li>On your phone, open Authenticator app.<\/li>\n<li>Select <strong>Add account<\/strong>.<\/li>\n<li>Select <strong>Work or school account<\/strong> from the list.<\/li>\n<li>A new window will pop up, showing different options. Select <strong>Scan a QR code<\/strong>.If this is the first time you are using Microsoft Authenticator app, it will request permission to access your phone&#8217;s camera. Select <strong>OK.<\/strong> This is necessary to allow your phone&#8217;s camera taking picture of the QR code.<\/li>\n<li>Your phone will change to camera mode. Point it to the QR code that is being displayed on your computer and it will automatically capture it.Another window will pop up, requesting permission to send notifications. Select <strong>Allow.<\/strong><\/li>\n<li>Your Curtin account will get added to Microsoft Authenticator.<\/li>\n<li>On your computer, where QR code is being shown, select <strong>Next<\/strong>. You will get a number.<\/li>\n<li>Type the same number in MS Authenticator app on your phone and select <strong>Yes<\/strong>.<\/li>\n<li>On your computer, you will get the message, Notification approved. Select <strong>Next<\/strong>.<\/li>\n<li>You will be shown the <strong>Success!<\/strong> Message. At this stage you are successfully registered for MFA.<\/li>\n<\/ol>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-Install-Microsoft-Authenticator-App-on-your-Android-Device\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"Install-Microsoft-Authenticator-App-on-your-Android-Device\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-Install-Microsoft-Authenticator-App-on-your-Android-Device\">Install Microsoft Authenticator App on your Android Device<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"Install-Microsoft-Authenticator-App-on-your-Android-Device\" aria-hidden=\"true\">\n                    <ol>\n<li>Ensure your Android phone is up to date.<\/li>\n<li>On your Android phone, open the <strong>Play Store.<\/strong><\/li>\n<li>In the search bar of <strong>Play Store<\/strong>, type <strong>Microsoft Authenticator<\/strong>. You will be shown a list of apps. Go to <strong>Microsoft Authenticator<\/strong> app and select <strong>Install<\/strong>.<\/li>\n<li>Wait until <strong>Microsoft Authenticator<\/strong> app gets installed. This will change the <strong>Install<\/strong> button to <strong>Open<\/strong>. Select <strong>Open<\/strong>.<\/li>\n<li>On next page select <strong>Accept<\/strong>.<\/li>\n<li>You have successfully installed Microsoft Authenticator app.<\/li>\n<\/ol>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-Register-for-MFA-using-your-Android-device\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"Register-for-MFA-using-your-Android-device\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-Register-for-MFA-using-your-Android-device\">Register for MFA using your Android device<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"Register-for-MFA-using-your-Android-device\" aria-hidden=\"true\">\n                    <p>You will need your<\/p>\n<ul>\n<li>Android device with Microsoft Authenticator installed<\/li>\n<li>A computer web browser<\/li>\n<\/ul>\n<ol>\n<li>On your computer, visit this <a href=\"https:\/\/aka.ms\/mfasetup\">webpage<\/a>.<\/li>\n<li>Log into your Â鶹ֱ²¥ account.<\/li>\n<li>Navigate to <strong>Security Info<\/strong> tab on the left and click add sign-in method.<\/li>\n<li>Choose the Authenticator app option and click add.<\/li>\n<li>You will be asked to install Microsoft Authenticator app which you have already done<em>. <\/em>Select <strong>Next<\/strong>.<\/li>\n<li>Select <strong>Next<\/strong> on the next page too.<\/li>\n<li>You will be shown a QR code.<\/li>\n<li>On your phone, open Authenticator app.<\/li>\n<li>Select <strong>Add account<\/strong>.<\/li>\n<li>Select <strong>Work or school account<\/strong> from the list.<\/li>\n<li>A new window will pop up, showing different options. Select <strong>Scan a QR code<\/strong>.If this is the first time you are using Microsoft Authenticator app, it will request permission to access your phone&#8217;s camera. Select <strong>OK.<\/strong> This is necessary to allow your phone&#8217;s camera taking picture of the QR code.<\/li>\n<li>Your phone will change to camera mode. Point it to the QR code that is being displayed on your computer and it will automatically capture it.<\/li>\n<li>Your Curtin account will get added to Microsoft Authenticator.<\/li>\n<li>On your computer, where QR code is being shown, select <strong>Next<\/strong>. You will get a number.<\/li>\n<li>Type the same number in MS Authenticator app on your phone and select <strong>Yes<\/strong>.<\/li>\n<li>On your computer, you will get the message, Notification approved. Select <strong>Next<\/strong>.<\/li>\n<li>You will be shown the <strong>Success!<\/strong> Message. At this stage you are successfully registered for MFA.<\/li>\n<\/ol>\n\n        \n                            \n                    <\/div>\n<\/div>\n        \n<\/mimas-block>\n\n\n<h2 class=\"wp-block-heading\">Support for MFA<\/h2>\n\n\n\n<p>Download the user guides below to assist with setting up MFA on your devices: <\/p>\n\n\n<mimas-block \n        block-name=\"accordion\"\n        role=\"complementary\"\n        aria-label=\"Accordion content\"\n        data-segment=\"all\">\n\n                \n\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-iPhone\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"iPhone\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-iPhone\">iPhone<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"iPhone\" aria-hidden=\"true\">\n                    <table class=\"has-fixed-layout\">\n<tbody>\n<tr>\n<td><a href=\"https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2025\/06\/User-Guide-How-to-register-for-MFA-using-an-iPhone.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">How to register for MFA using an iPhone [.pdf 608kB]<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/s30991.pcdn.co\/students\/wp-content\/uploads\/sites\/8\/2025\/04\/User-Guide-How-to-install-the-MS-Authenticator-app-on-an-iPhone-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">How to install the MS Authenticator app on an iPhone [.pdf 136kB]<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/s30991.pcdn.co\/students\/wp-content\/uploads\/sites\/8\/2025\/04\/User-Guide-How-to-register-for-MFA-without-camera-access-on-iPhone-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">How to register for MFA without camera access on iPhone [.pdf 788kB]<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/s30991.pcdn.co\/students\/wp-content\/uploads\/sites\/8\/2025\/04\/User-Guide-How-to-enable-MFA-notifications-on-an-iPhone-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">How to enable MFA notifications on an iPhone [.pdf 216 kB]<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-Android\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"Android\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-Android\">Android<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"Android\" aria-hidden=\"true\">\n                    <table class=\"has-fixed-layout\">\n<tbody>\n<tr>\n<td><a href=\"https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2025\/06\/User-Guide-How-to-register-for-MFA-using-an-Android-device.pdf\" target=\"_blank\" rel=\"noreferrer noopener\" data-type=\"link\" data-id=\"https:\/\/s30991.pcdn.co\/students\/wp-content\/uploads\/sites\/8\/2025\/04\/User-Guide-How-to-register-for-MFA-using-an-Android-device-1.pdf\">How to register for MFA using an Android device [.pdf 561kB]<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/s30991.pcdn.co\/students\/wp-content\/uploads\/sites\/8\/2025\/04\/User-Guide-How-to-install-the-MS-Authenticator-app-on-an-Android-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">How to install the MS Authenticator app on an Android [.pdf 92kB]<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/s30991.pcdn.co\/students\/wp-content\/uploads\/sites\/8\/2025\/04\/User-Guide-How-to-register-for-MFA-without-camera-access-on-Android-phone-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">How to register for MFA without camera access on Android phone [.pdf 714kB]<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/s30991.pcdn.co\/students\/wp-content\/uploads\/sites\/8\/2025\/04\/User-Guide-How-to-enable-MFA-notifications-on-an-Android-device-1.pdf\">How to enable MFA notifications on an Android device [.pdf 185kB]<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-Google-and-Cisco-Authenticator\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"Google-and-Cisco-Authenticator\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-Google-and-Cisco-Authenticator\">Google and Cisco Authenticator<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"Google-and-Cisco-Authenticator\" aria-hidden=\"true\">\n                    <table class=\"has-fixed-layout\">\n<tbody>\n<tr>\n<td><a href=\"https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2025\/06\/User-Guide-How-to-register-for-MFA-with-the-Google-Authenticator-app.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">How to register for MFA with the Google Authenticator app [.pdf 312kB]<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2025\/09\/User-Guide-How-to-install-the-Authenticator-Browser-Extension-v1.pdf\" target=\"_blank\" rel=\"noopener\">How to install the Authenticator Browser Extension [.pdf 357kB]<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2025\/05\/User-Guide-How-to-install-the-Authenticator-Browser-Extension-opt-in.pdf\" target=\"_blank\" rel=\"noopener\">How to install the Authenticator Browser Extension (opt-in) [.pdf 285kB]<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/s30991.pcdn.co\/students\/wp-content\/uploads\/sites\/8\/2025\/04\/User-Guide-How-to-install-and-register-for-MFA-using-the-Cisco-Duo-Authenticator-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">How to install and register for MFA using the Cisco Duo Authenticator [.pdf 302kB]<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/s30991.pcdn.co\/students\/wp-content\/uploads\/sites\/8\/2025\/04\/User-Guide-How-to-sign-in-with-Offline-Codes-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">How to sign in with Offline Codes MFA [.pdf 206kB]<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2025\/04\/User-Guide-How-to-change-MFA-settings-to-use-MS-Authenticator-app-instead-of-a-previous-method-1-1.pdf\">How to change MFA settings to use MS Authenticator app instead of a previous method [.pdf 322kB]<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-MFA-Recovery\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"MFA-Recovery\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-MFA-Recovery\">MFA Recovery<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"MFA-Recovery\" aria-hidden=\"true\">\n                    <table style=\"border-collapse: collapse\">\n<tbody>\n<tr>\n<td><a href=\"https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2026\/01\/User-Guide-How-to-recover-your-MFA-account-after-losing-access-to-your-phone-or-Authenticator.pdf\" target=\"_blank\" rel=\"noopener\">How to recover your MFA account after losing access to your phone or authenticator [.pdf 407kB]<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n        \n<\/mimas-block>\n\n\n<h2 class=\"wp-block-heading\">Frequently asked questions<\/h2>\n\n\n\n<p>Find the answers to common MFA enquiries below:<\/p>\n\n\n<mimas-block \n        block-name=\"accordion\"\n        role=\"complementary\"\n        aria-label=\"Accordion content\"\n        data-segment=\"all\">\n\n                \n\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-Why-is-MFA-being-enforced-for-students?\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"Why-is-MFA-being-enforced-for-students?\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-Why-is-MFA-being-enforced-for-students?\">Why is MFA being enforced for students?<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"Why-is-MFA-being-enforced-for-students?\" aria-hidden=\"true\">\n                    <p>MFA is being implemented to student Microsoft accounts to enhance security and protect student accounts from unauthorised access. Cyber threats are increasing, and MFA helps prevent phishing attacks and other malicious activities that could compromise your personal and academic information.<\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-How-does-MFA-work?\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"How-does-MFA-work?\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-How-does-MFA-work?\">How does MFA work?<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"How-does-MFA-work?\" aria-hidden=\"true\">\n                    <p><span style=\"font-weight: 200\">Once you\u2019ve set up MFA, you\u2019ll log in using your Curtin student ID and password as usual. After that, you\u2019ll receive a prompt to verify your identity via an authentication method, such as a smartphone app. Once you respond to the prompt, you\u2019ll gain access to your account.<\/span><\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-Will-I-need-to-authenticate-every-time-I-log-in?\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"Will-I-need-to-authenticate-every-time-I-log-in?\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-Will-I-need-to-authenticate-every-time-I-log-in?\">Will I need to authenticate every time I log in?<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"Will-I-need-to-authenticate-every-time-I-log-in?\" aria-hidden=\"true\">\n                    <p><span style=\"font-weight: 200\">MFA prompts won\u2019t appear every time you log in. You will be prompted for MFA when logging in from a new or untrusted device. If you use a personal device and choose to stay signed in, you may only need to authenticate after a set period, such as every 90 days.<\/span><\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-What-happens-if-I-don\u2019t-set-up-MFA?\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"What-happens-if-I-don\u2019t-set-up-MFA?\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-What-happens-if-I-don\u2019t-set-up-MFA?\">What happens if I don\u2019t set up MFA?<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"What-happens-if-I-don\u2019t-set-up-MFA?\" aria-hidden=\"true\">\n                    <p><span style=\"font-weight: 200\">If you do not set up MFA, you may be unable to access Microsoft applications until you complete the setup process. It is recommended to set it up as soon as possible to avoid any disruption.<\/span><\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-Can-I-use-a-different-authentication-app-to-Microsoft-Authenticator?\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"Can-I-use-a-different-authentication-app-to-Microsoft-Authenticator?\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-Can-I-use-a-different-authentication-app-to-Microsoft-Authenticator?\">Can I use a different authentication app to Microsoft Authenticator?<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"Can-I-use-a-different-authentication-app-to-Microsoft-Authenticator?\" aria-hidden=\"true\">\n                    <p><span style=\"font-weight: 200\">Yes, while Microsoft Authenticator is the recommended option, you can use other authentication apps like Google Authenticator or Cisco Duo. Microsoft Authenticator provides the best compatibility with Microsoft products.<\/span><\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-I-don\u2019t-want-to-use-MFA,-can-I-opt-out?\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"I-don\u2019t-want-to-use-MFA,-can-I-opt-out?\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-I-don\u2019t-want-to-use-MFA,-can-I-opt-out?\">I don\u2019t want to use MFA, can I opt out?<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"I-don\u2019t-want-to-use-MFA,-can-I-opt-out?\" aria-hidden=\"true\">\n                    <p><span style=\"font-weight: 200\">No, MFA is mandatory for all students to ensure the security of Curtin accounts and data. Opting out is not an option.<\/span><\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-What-should-I-do-if-I-get-a-new-phone?\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"What-should-I-do-if-I-get-a-new-phone?\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-What-should-I-do-if-I-get-a-new-phone?\">What should I do if I get a new phone?<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"What-should-I-do-if-I-get-a-new-phone?\" aria-hidden=\"true\">\n                    <p><span style=\"font-weight: 200\">If you lose access to your phone or authentication method, you can follow the instructions in <a href=\"https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2025\/11\/User-Guide-How-to-recover-your-MFA-account-after-losing-access-to-your-phone-or-Authenticator-2-1.pdf\">this user guide [.pdf 93kB]<\/a> to register your new device to MFA and remove any old, registered MFA devices.<\/span><\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-What-if-I-don\u2019t-have-a-compatible-smartphone?\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"What-if-I-don\u2019t-have-a-compatible-smartphone?\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-What-if-I-don\u2019t-have-a-compatible-smartphone?\">What if I don\u2019t have a compatible smartphone?<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"What-if-I-don\u2019t-have-a-compatible-smartphone?\" aria-hidden=\"true\">\n                    <p>Using an authenticator app is the most reliable method for MFA. If you do not have access to a compatible smartphone but have your own laptop, please<a href=\"https:\/\/www.curtin.edu.au\/students\/wp-content\/uploads\/sites\/8\/2025\/12\/How-to-use-Google-Authenticator-Browser-Extension-for-MFA-1.pdf\"> install the Google Authenticator Extension Browser app <\/a>on your browser.<\/p>\n<p>If you do not have your own laptop, please submit a <a href=\"https:\/\/supportu.curtin.edu.au\/sp?id=sc_cat_item&amp;sys_id=38ebcd7093e0a290c996f6627cba1095\">SupportU request<\/a> or call the IT Help Desk on <a href=\"tel:+61892669000\">+61 8 9266 9000<\/a>.<\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-What-should-I-do-if-I-forget-to-bring-my-phone-to-uni-with-me?\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"What-should-I-do-if-I-forget-to-bring-my-phone-to-uni-with-me?\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-What-should-I-do-if-I-forget-to-bring-my-phone-to-uni-with-me?\">What should I do if I forget to bring my phone to uni with me?<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"What-should-I-do-if-I-forget-to-bring-my-phone-to-uni-with-me?\" aria-hidden=\"true\">\n                    <p>If you are signing in from a trusted device, you may not be prompted for MFA. If you are prompted for authentication, <span style=\"font-family: 'Arial',sans-serif\">please visit the Library IT Help Desk &#8211; Building 105, Level 2 or call the IT Help Desk on <a href=\"tel:+61892669000\">+61 8 9266 9000<\/a>.<\/span><\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n                    <div class=\"accordion\" aria-labelledby=\"accordion-title-How-does-authentication-work-if-I-am-both-a-student-and-a-staff-member?\">\n            <button type=\"button\" class=\"accordion__heading\" aria-controls=\"How-does-authentication-work-if-I-am-both-a-student-and-a-staff-member?\" aria-expanded=\"false\">\n            <div class=\"title\" id=\"accordion-title-How-does-authentication-work-if-I-am-both-a-student-and-a-staff-member?\">How does authentication work if I am both a student and a staff member?<\/div>\n            <div class=\"icon\"><\/div>\n        <\/button>\n        <div class=\"accordion__content\" id=\"How-does-authentication-work-if-I-am-both-a-student-and-a-staff-member?\" aria-hidden=\"true\">\n                    <p><span style=\"font-weight: 200\">If you have both student and staff accounts, they are managed separately with their own login credentials and MFA settings. You will need to register both accounts separately into your authenticator app, making sure to use the same authenticator app for both accounts. Always use the correct account based on whether you\u2019re accessing staff systems or student resources.<\/span><\/p>\n\n        \n                            \n                    <\/div>\n<\/div>\n        \n<\/mimas-block>\n\n\n<h2 class=\"wp-block-heading\">Need Further Assistance?<\/h2>\n\n\n\n<p>If your issue persists after searching the FAQs and troubleshooting guides, please submit a <a href=\"https:\/\/supportu.curtin.edu.au\/sp?id=sc_cat_item&amp;sys_id=38ebcd7093e0a290c996f6627cba1095\">SupportU request<\/a> or contact the IT Help Desk on <a href=\"tel:+61892669000\">+61 8 9266 9000<\/a>.<\/p>\n\n\n<mimas-block \n        block-name=\"link-list\"\n        role=\"complementary\"\n        aria-label=\"System help and guides link list\"\n        data-segment=\"all\">\n    \n    \n<div class=\"block-heading\"\n     data-segment=\"dom\"\n     data-style=\"\"\n     data-align=\"default\"\n>\n\n                                <h2 class=\"block-heading__title \" id=\"system-help-and-guides\">System help and guides<\/h2>\n            \n                        \n                        \n            \n                <\/div>\n\n    \n            <ul class=\"link-list\">\n                            <li>\n                    <a href=\"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/blackboard\/\" target=\"_top\" aria-label=\"Link to Blackboard\">\n                        <span class=\"link-list__title\">Blackboard<\/span>\n                        <span class=\"ico ico-arrow ico--deep-blue\" style=\"--icon:url(https:\/\/www.curtin.edu.au\/students\/wp-content\/themes\/mimas\/src\/img\/icons\/ico-arrow.svg)\" aria-hidden='true'>\n                                <\/span>\n                    <\/a>\n                <\/li>\n                            <li>\n                    <a href=\"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/applicantportal\/\" target=\"_top\" aria-label=\"Link to Applicant Portal\">\n                        <span class=\"link-list__title\">Applicant Portal<\/span>\n                        <span class=\"ico ico-arrow ico--deep-blue\" style=\"--icon:url(https:\/\/www.curtin.edu.au\/students\/wp-content\/themes\/mimas\/src\/img\/icons\/ico-arrow.svg)\" aria-hidden='true'>\n                                <\/span>\n                    <\/a>\n                <\/li>\n                            <li>\n                    <a href=\"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/elsie\/\" target=\"_top\" aria-label=\"Link to elsie\">\n                        <span class=\"link-list__title\">elsie<\/span>\n                        <span class=\"ico ico-arrow ico--deep-blue\" style=\"--icon:url(https:\/\/www.curtin.edu.au\/students\/wp-content\/themes\/mimas\/src\/img\/icons\/ico-arrow.svg)\" aria-hidden='true'>\n                                <\/span>\n                    <\/a>\n                <\/li>\n                            <li>\n                    <a href=\"https:\/\/libguides.library.curtin.edu.au\/uniskills\/endnote\" target=\"_top\" aria-label=\"Link to Endnote\">\n                        <span class=\"link-list__title\">Endnote<\/span>\n                        <span class=\"ico ico-arrow ico--deep-blue\" style=\"--icon:url(https:\/\/www.curtin.edu.au\/students\/wp-content\/themes\/mimas\/src\/img\/icons\/ico-arrow.svg)\" aria-hidden='true'>\n                                <\/span>\n                    <\/a>\n                <\/li>\n                            <li>\n                    <a href=\"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/estudent\/\" target=\"_top\" aria-label=\"Link to eStudent\">\n                        <span class=\"link-list__title\">eStudent<\/span>\n                        <span class=\"ico ico-arrow ico--deep-blue\" style=\"--icon:url(https:\/\/www.curtin.edu.au\/students\/wp-content\/themes\/mimas\/src\/img\/icons\/ico-arrow.svg)\" aria-hidden='true'>\n                                <\/span>\n                    <\/a>\n                <\/li>\n                            <li>\n                    <a href=\"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/ilecture\/\" target=\"_top\" aria-label=\"Link to iLecture\">\n                        <span class=\"link-list__title\">iLecture<\/span>\n                        <span class=\"ico ico-arrow ico--deep-blue\" style=\"--icon:url(https:\/\/www.curtin.edu.au\/students\/wp-content\/themes\/mimas\/src\/img\/icons\/ico-arrow.svg)\" aria-hidden='true'>\n                                <\/span>\n                    <\/a>\n                <\/li>\n                            <li>\n                    <a href=\"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/respondus\/\" target=\"_top\" aria-label=\"Link to Respondus Monitor with Lockdown Browser\">\n                        <span class=\"link-list__title\">Respondus Monitor with Lockdown Browser<\/span>\n                        <span class=\"ico ico-arrow ico--deep-blue\" style=\"--icon:url(https:\/\/www.curtin.edu.au\/students\/wp-content\/themes\/mimas\/src\/img\/icons\/ico-arrow.svg)\" aria-hidden='true'>\n                                <\/span>\n                    <\/a>\n                <\/li>\n                            <li>\n                    <a href=\"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/microsoft-teams\/\" target=\"_top\" aria-label=\"Link to Microsoft Teams\">\n                        <span class=\"link-list__title\">Microsoft Teams<\/span>\n                        <span class=\"ico ico-arrow ico--deep-blue\" style=\"--icon:url(https:\/\/www.curtin.edu.au\/students\/wp-content\/themes\/mimas\/src\/img\/icons\/ico-arrow.svg)\" aria-hidden='true'>\n                                <\/span>\n                    <\/a>\n                <\/li>\n                            <li>\n                    <a href=\"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/oasis\/\" target=\"_top\" aria-label=\"Link to OASIS\">\n                        <span class=\"link-list__title\">OASIS<\/span>\n                        <span class=\"ico ico-arrow ico--deep-blue\" style=\"--icon:url(https:\/\/www.curtin.edu.au\/students\/wp-content\/themes\/mimas\/src\/img\/icons\/ico-arrow.svg)\" aria-hidden='true'>\n                                <\/span>\n                    <\/a>\n                <\/li>\n                            <li>\n                    <a href=\"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/email\/\" target=\"_top\" aria-label=\"Link to Student email\">\n                        <span class=\"link-list__title\">Student email<\/span>\n                        <span class=\"ico ico-arrow ico--deep-blue\" style=\"--icon:url(https:\/\/www.curtin.edu.au\/students\/wp-content\/themes\/mimas\/src\/img\/icons\/ico-arrow.svg)\" aria-hidden='true'>\n                                <\/span>\n                    <\/a>\n                <\/li>\n                            <li>\n                    <a href=\"https:\/\/www.curtin.edu.au\/students\/essentials\/it\/guides\/turnitin\/\" target=\"_top\" aria-label=\"Link to Turnitin\">\n                        <span class=\"link-list__title\">Turnitin<\/span>\n                        <span class=\"ico ico-arrow ico--deep-blue\" style=\"--icon:url(https:\/\/www.curtin.edu.au\/students\/wp-content\/themes\/mimas\/src\/img\/icons\/ico-arrow.svg)\" aria-hidden='true'>\n                                <\/span>\n                    <\/a>\n                <\/li>\n                    <\/ul>\n    <\/mimas-block>","protected":false},"excerpt":{"rendered":"<p>As part of Curtin\u2019s ongoing commitment to strengthening cyber security and protecting our systems, data [&hellip;]<\/p>\n","protected":false},"author":336,"featured_media":0,"parent":4620,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","footnotes":""},"tags":[],"class_list":["post-37216","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-04-22 20:11:02","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"post_tag","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.curtin.edu.au\/students\/wp-json\/wp\/v2\/pages\/37216","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.curtin.edu.au\/students\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.curtin.edu.au\/students\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.curtin.edu.au\/students\/wp-json\/wp\/v2\/users\/336"}],"replies":[{"embeddable":true,"href":"https:\/\/www.curtin.edu.au\/students\/wp-json\/wp\/v2\/comments?post=37216"}],"version-history":[{"count":5,"href":"https:\/\/www.curtin.edu.au\/students\/wp-json\/wp\/v2\/pages\/37216\/revisions"}],"predecessor-version":[{"id":42254,"href":"https:\/\/www.curtin.edu.au\/students\/wp-json\/wp\/v2\/pages\/37216\/revisions\/42254"}],"up":[{"embeddable":true,"href":"https:\/\/www.curtin.edu.au\/students\/wp-json\/wp\/v2\/pages\/4620"}],"wp:attachment":[{"href":"https:\/\/www.curtin.edu.au\/students\/wp-json\/wp\/v2\/media?parent=37216"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.curtin.edu.au\/students\/wp-json\/wp\/v2\/tags?post=37216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}