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Verbal communication<\/strong><\/p>\n\n- Effective verbal English communication with patients, as well as with university and clinical staff, is required for effective learning and safe and effective practice. Verbal communication is critical to developing respect, empathy, and trust.<\/li>\n
- Throughout the course, Physiotherapy students need to develop and demonstrate:\n
\n- Proficiency in verbal English to allow for fluid, precise and comprehensible two-way discussions, at conversational speed, at audible speaking volume, and with appropriate tone of voice,<\/li>\n
- Respectful communication with people of different gender identities, sexuality, age, and diverse cultural and educational backgrounds,<\/li>\n
- Active participation in group discussions,<\/li>\n
- Accurate, appropriate, and timely responses in verbal communication,<\/li>\n
- Clear instructions in the context of the situation, and<\/li>\n
- Timely and clear feedback and reports.<\/li>\n<\/ul>\n<\/li>\n
- Verbal communication is critical to developing respect, empathy and trust with patients, members of the health care team, colleagues and peers, University staff and family members of patients. Further, timely, accurate and effective delivery of instructions is critical to individual safety, treatment, and management. Some interactions may be limited to verbal communication because of physical limitations of the individual (e.g., injury, disease, or congenital conditions).<\/li>\n
- Examples:\n
\n- Speaking English delivered at conversational speed in noisy environments such as hospital wards, gyms and classrooms.<\/li>\n
- Speaking English and make oneself understood via telehealth systems including online apps and telephone.<\/li>\n
- Making oneself understood while using personal protective equipment (PPE) including masks.<\/li>\n
- Responding appropriately to a patient\u2019s question while walking them along a noisy hospital corridor.<\/li>\n
- Building conversational rapport with a patient to encourage trust and cooperation in the healthcare consultation.<\/li>\n
- Effectively communicating and confirming instructions in a range of different environments.<\/li>\n
- Providing timely and audible responses to classes and groups in classrooms, laboratories and workplace settings.<\/li>\n
- Presenting information to specialist (e.g. health professionals) and non- specialist audiences.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n
Non verbal communication<\/strong><\/p>\n\n- Effective non-verbal communication is demonstrated by recognising, interpreting, and responding to non-verbal cues. This skill is essential for effective communication, demonstrating empathy and gaining trust and respect as a developing health professional.<\/li>\n
- Throughout the course students will need to develop and demonstrate:\n
\n- Sensitivity to individual and\/or cultural differences,<\/li>\n
- Consistent and appropriate facial expressions and eye contact, being mindful of space and time boundaries,<\/li>\n
- Ability to observe, understand and respond appropriately to non-verbal cues that assist with building rapport and gaining trust and respect in academic and professional relationships,<\/li>\n
- Sensitivity to individual and\/or cultural differences, and<\/li>\n
- Respect and empathy to help develop trusting relationships.<\/li>\n<\/ul>\n<\/li>\n
- Examples:\n
\n- Recognising and responding to client facial expressions and emotional states when they experience pain or distress, showing empathy.<\/li>\n
- Communicating effectively with people in distress.<\/li>\n
- Communicating respectfully with people of different gender, sexuality, age groups, and from diverse cultural, religious, and socio-economic backgrounds.<\/li>\n
- Using appropriate eye contact, gestures, facial expression, and an open body language to build rapport and demonstrate understanding and empathy.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n
Written communication<\/strong><\/p>\n\n- Written English proficiency is required to produce cohesive academic and clinical arguments and demonstrate academic writing conventions, including paraphrasing.<\/li>\n
- Students need to develop and demonstrate:\n
\n- Construction of coherent written communication appropriate to the circumstances and level for the audience,<\/li>\n
- Construction of text reflective of the required academic standards,<\/li>\n
- Ability to convey knowledge and understanding of relevant subject matter for professional practice,<\/li>\n
- Ability to read and comprehend information presented in a variety of standard formats, and<\/li>\n
- Accurate written communication, including record-keeping and client notes (vital to provide consistent and safe client care).<\/li>\n<\/ul>\n<\/li>\n
- Examples:\n
\n- Timely, accurate, concise, clear, legally compliant, hand-written and electronic medical records and scientific articles.<\/li>\n
- Written record of a physiotherapy consultation with a patient.<\/li>\n
- Written referral letter or report.<\/li>\n
- Summaries of and appropriately referenced range of literature in written assignments.<\/li>\n
- Logically constructed written arguments using grammatically correct and meaningful sentences.<\/li>\n
- Accurate, concise, and clear reports from in-class laboratory and practical work.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n \n \n <\/div>\n<\/div>\n
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