As part of Curtin鈥檚 ongoing commitment to strengthening cyber security and protecting our systems, data and personal information, multi-factor authentication (MFA) is being applied across some essential student applications.
What is multi-factor authentication (MFA)?
Multi-factor authentication (MFA) provides an extra layer of security that helps protect your account by requiring two forms of verification when logging in. This typically includes something you know (your password) and something you have (such as a mobile device for authentication). MFA is widely used in many services like banking, email, and social media accounts.
Lost your device registered with MFA?
If you have lost access to your phone or authentication method, you can follow the instructions in to register your new device to MFA and remove any old, registered MFA devices.
Get Started with MFA
Setting up MFA is quick and easy. Installing the Microsoft Authenticator app on your phone or tablet is our recommended option and is available for Android and iPhone.
Use the below guides to complete your setup:
Ensure your iPhone is up to date.
On your iPhone, open the App Store.
In the search bar of App Store, type Microsoft Authenticator. You will be shown a list of apps. Go to Microsoft Authenticator app and select GET.
A new page will be shown. Make sure it is showing the correct app name which should be Microsoft Authenticator and select Install.
You might get prompted to sign in with your Apple ID. Please do so.
Wait until Microsoft Authenticator app gets installed. This will change the GET button to OPEN. Select
On next page select Accept.
You have successfully installed Microsoft Authenticator app.
You will need your
Apple device with Microsoft Authenticator installed
A computer web browser
On your computer, visit this .
Log into your 麻豆直播 account.
Navigate to Security Info tab on the left and click add sign-in method.
Choose the Authenticator app option and click add.
You will be asked to install Microsoft Authenticator app which you have already done. Select Next.
Select Next on the next page too.
You will be shown a QR code.
On your phone, open Authenticator app.
Select Add account.
Select Work or school account from the list.
A new window will pop up, showing different options. Select Scan a QR code.If this is the first time you are using Microsoft Authenticator app, it will request permission to access your phone’s camera. Select OK. This is necessary to allow your phone’s camera taking picture of the QR code.
Your phone will change to camera mode. Point it to the QR code that is being displayed on your computer and it will automatically capture it.Another window will pop up, requesting permission to send notifications. Select Allow.
Your Curtin account will get added to Microsoft Authenticator.
On your computer, where QR code is being shown, select Next. You will get a number.
Type the same number in MS Authenticator app on your phone and select Yes.
On your computer, you will get the message, Notification approved. Select Next.
You will be shown the Success! Message. At this stage you are successfully registered for MFA.
Ensure your Android phone is up to date.
On your Android phone, open the Play Store.
In the search bar of Play Store, type Microsoft Authenticator. You will be shown a list of apps. Go to Microsoft Authenticator app and select Install.
Wait until Microsoft Authenticator app gets installed. This will change the Install button to Open. Select Open.
On next page select Accept.
You have successfully installed Microsoft Authenticator app.
You will need your
Android device with Microsoft Authenticator installed
A computer web browser
On your computer, visit this .
Log into your 麻豆直播 account.
Navigate to Security Info tab on the left and click add sign-in method.
Choose the Authenticator app option and click add.
You will be asked to install Microsoft Authenticator app which you have already done. Select Next.
Select Next on the next page too.
You will be shown a QR code.
On your phone, open Authenticator app.
Select Add account.
Select Work or school account from the list.
A new window will pop up, showing different options. Select Scan a QR code.If this is the first time you are using Microsoft Authenticator app, it will request permission to access your phone’s camera. Select OK. This is necessary to allow your phone’s camera taking picture of the QR code.
Your phone will change to camera mode. Point it to the QR code that is being displayed on your computer and it will automatically capture it.
Your Curtin account will get added to Microsoft Authenticator.
On your computer, where QR code is being shown, select Next. You will get a number.
Type the same number in MS Authenticator app on your phone and select Yes.
On your computer, you will get the message, Notification approved. Select Next.
You will be shown the Success! Message. At this stage you are successfully registered for MFA.
Support for MFA
Download the user guides below to assist with setting up MFA on your devices:
Frequently asked questions
Find the answers to common MFA enquiries below:
MFA is being implemented to student Microsoft accounts to enhance security and protect student accounts from unauthorised access. Cyber threats are increasing, and MFA helps prevent phishing attacks and other malicious activities that could compromise your personal and academic information.
Once you鈥檝e set up MFA, you鈥檒l log in using your Curtin student ID and password as usual. After that, you鈥檒l receive a prompt to verify your identity via an authentication method, such as a smartphone app. Once you respond to the prompt, you鈥檒l gain access to your account.
MFA prompts won鈥檛 appear every time you log in. You will be prompted for MFA when logging in from a new or untrusted device. If you use a personal device and choose to stay signed in, you may only need to authenticate after a set period, such as every 90 days.
If you do not set up MFA, you may be unable to access Microsoft applications until you complete the setup process. It is recommended to set it up as soon as possible to avoid any disruption.
Yes, while Microsoft Authenticator is the recommended option, you can use other authentication apps like Google Authenticator or Cisco Duo. Microsoft Authenticator provides the best compatibility with Microsoft products.
No, MFA is mandatory for all students to ensure the security of Curtin accounts and data. Opting out is not an option.
If you lose access to your phone or authentication method, you can follow the instructions in to register your new device to MFA and remove any old, registered MFA devices.
Using an authenticator app is the most reliable method for MFA. If you do not have access to a compatible smartphone but have your own laptop, pleaseon your browser.
If you do not have your own laptop, please submit a or call the IT Help Desk on +61 8 9266 9000.
If you are signing in from a trusted device, you may not be prompted for MFA. If you are prompted for authentication, please visit the Library IT Help Desk – Building 105, Level 2 or call the IT Help Desk on +61 8 9266 9000.
If you have both student and staff accounts, they are managed separately with their own login credentials and MFA settings. You will need to register both accounts separately into your authenticator app, making sure to use the same authenticator app for both accounts. Always use the correct account based on whether you鈥檙e accessing staff systems or student resources.
Need Further Assistance?
If your issue persists after searching the FAQs and troubleshooting guides, please submit a or contact the IT Help Desk on +61 8 9266 9000.